Frequently Asked Questions
TeamSpoor is a DSR automation and field force tracking service, which currently works on Android phones through an APP. TeamSpoor gets the user location data through mobile GPS as well as through Cell Tower coordinates. TeamSpoor is not a spying app. Instead, it helps the employees to automate their reporting like DSR, Conveyance & Attendance.
Charges are based on the number of users you want to track or want their reporting automated. We call them executives. The Managers and Admins accounts are not billed. However, there is a limit on how many managers or admins you can create in each plan.
No, TeamSpoor is not a spy app. You can not access any data of the user's mobile through this app.
Yes, you can send unlimited free messages to your executives through our web panel. You can send a single message as well as message to all employees at a time.
Yes, you can download all the reports in CSV format.
There is a possibility where a user can change his GPS location data through some app. We have a Risk Management module to track such users and it is available for enterprise customers on separate charge.
The reports will be available only between the time when your executive "Checked In" i.e. mark his attendance for the day and till he "Checked Out" i.e. completed his day's work.
Yes, we do provide training sessions to all our customers & their employees.
You will get notified in all such instances. Switching off GPS or Internet doesn't effect the tracking part. You will still get all the data once the executive comes Online.
Even if your employee is at some location where Internet is not available the tracking process will not get hampered. Once he came Online you will get all the data.